Legal Notice &
Compliance

Organisation Information

1. General Principles

We are committed to protecting your personal data in compliance with all applicable regulations:

• EU General Data Protection Regulation (GDPR) 2016/679
• UK Data Protection Act 2018 and UK GDPR
• California Consumer Privacy Act (CCPA) and CPRA 2020
• Brazil Lei Geral de Proteção de Dados (LGPD)
• Other applicable international data protection laws

2. Categories of Data Collected

• Identity Data: Name, title, date of birth
• Contact Data: Address, email, telephone numbers
• Financial Data: Payment details (processed securely by PCI DSS-compliant providers; never stored on our servers)
• Technical Data: IP address, browser type, device information, time zone
• Usage Data: Website interaction data, pages visited, session duration
• Communications Data: Preferences, messages, survey responses

3. Legal Basis for Processing

• Contractual necessity — for donation processing and receipts
• Legal obligations — tax compliance and anti-money-laundering
• Legitimate interests — fraud prevention and security
• Consent — marketing communications and non-essential analytics

4. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to legal obligations. Donation records are retained for a minimum of 7 years for tax compliance. Marketing preferences are reviewed annually.

6. International Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs), adequacy decisions, or Binding Corporate Rules. All field operations in Africa use encrypted communications and locally-compliant data handling.

We use cookies and similar technologies in compliance with the EU ePrivacy Directive, GDPR, UK PECR and CalOPPA. We never place non-essential cookies before your consent is obtained.

Tax-Exempt Status

Charity & Hope International holds recognised charitable or tax-exempt status in multiple jurisdictions. Donors may be eligible for tax relief subject to local rules.

How Your Donation Is Allocated

We are committed to maximising the impact of every donation. Our allocations are independently audited annually.

Tax Receipts

• Issued automatically for donations of £50 / $50 / €50 or more
• Available on request for smaller donations
• Digital receipts provided by default; paper receipts available on request
• UK Gift Aid declarations processed automatically for eligible UK donors

Refund Policy

Donations can be refunded within 30 days of the transaction if processing errors occur or if a donor has made an unintended contribution. Contact [email protected] to request a refund. Once funds have been disbursed to programmes they cannot be recalled.

Content Accuracy

While we strive to keep all information accurate and up to date, we cannot guarantee that every item of content is current, complete or error-free. Content published on this website is provided for general informational purposes only and does not constitute legal, financial or professional advice.

External Links

This website may contain links to third-party websites. Charity & Hope International is not responsible for the content, privacy practices or accuracy of any externally linked site. Links are provided for convenience only and do not imply endorsement.

Intellectual Property

All original content published on this website — including but not limited to text, images, graphics, logos, illustrations and video — is the intellectual property of Charity & Hope International or its licensors, protected under applicable copyright and trademark laws. Reproduction, distribution or adaptation without prior written consent is strictly prohibited.

Field photographs depicting beneficiaries are published with informed consent and subject to our Photography & Dignity Policy. Please contact [email protected] for licensing enquiries.

Jurisdiction & Governing Law

These terms and the legal notice as a whole are governed by the laws of France. Any disputes arising in connection with this notice shall be subject to the exclusive jurisdiction of the competent courts in Paris, France, unless otherwise required by mandatory local law.

Anti-Money Laundering (AML)

Charity & Hope International complies with all applicable anti-money-laundering regulations in every jurisdiction in which it operates:

• EU 4th & 5th Anti-Money Laundering Directives (AMLD4 / AMLD5)
• USA PATRIOT Act — OFAC screening applied to all donors
• UK Proceeds of Crime Act 2002 and Terrorism Act 2000
• FATF Recommendations for Non-Profit Organisations

All donations above defined thresholds are subject to KYC (Know Your Customer) checks. Suspicious transactions are reported to the relevant financial intelligence unit as required by law.

Fundraising Standards

Transparency Reports

We are committed to full public accountability and publish the following annually:

• Audited financial statements (external independent auditors)
• Annual impact report with programme-level outcomes
• Executive compensation and governance disclosures
• Diversity, equity and inclusion statistics
• Country-specific regulatory filings

Whistleblowing Policy

Any person with concerns about improper conduct, fraud or regulatory non-compliance at Charity & Hope International may report confidentially through our dedicated whistleblowing channel: [email protected]. We investigate all reports promptly and protect reporters from retaliation in accordance with applicable law.